Step into Leadership:
Essential Skills for Line Managers
Overview
This training is for someone new to line management or a manager looking for a refresher on the essentials. Line managers are the first point of contact for most people issues, and the way they respond shapes both culture and compliance.
This practical course builds confidence in the core line management responsibilities, combining employment law basics, HR processes, communication and team building skills. Managers will learn how to handle everyday issues, manage difficult conversations, and support their teams effectively – reducing risk, avoiding costly mistakes and strengthening organisational culture.
At Origin People & Culture, we believe training should reflect each organisation’s unique culture, values and goals. Therefore the outline below is a guide to the core content — but we’ll always take time to understand your needs and adapt the programme so it’s relevant, practical and aligned to your context and needs.
What you will cover
- Roles and responsibilities of a line manager
- Employment law fundamentals (including discrimination and harassment)
- Leading high-performing teams: culture, customer service & continuous improvement
- Best practice in managing absence, flexible working, probation, performance and conduct
- Handling grievances and disciplinaries effectively
- Developing skills for difficult and challenging conversations
- Best practice in documentation and record-keeping
- Supporting employee wellbeing and engagement
Outcomes
- Stronger understanding of core HR practices and employment law
- Improved confidence in handling people issues
- Ability to manage difficult conversations constructively
- Reduced risk of HR errors or unnecessary escalation
- Enhanced personal, team and organisational performance
- Better employee experience and team engagement
- Greater consistency and compliance across teams
- Stronger alignment with organisational HR policies
Interested in this course?
For more information speak to us on: 0845 838 2607 | or email: contact@originpeople.co.uk or enquire below.
Enquiry Form
Ready to book training for your team or find out more about our courses? Whether it’s a one-off session or part of a wider development programme, we’ll get back to you promptly to confirm availability and next steps.
‘‘Honest, fair and courageous encapsulate Kay’s integrity and her ability to offer clear solutions to complex HR problems large organisations like ours faced. Not afraid to roll her sleeves up and do what is best for the organisation and its people.’’
“I had the pleasure of working closely with Kay Taylor, Group Director of HR and People Development, for over five years during my time as Executive Principal of Stockton Riverside College and Bede Sixth Form. I also worked with Liz Elwell, then Group Head of HR, for over three years.
Kay and Liz bring a wealth of experience, integrity, and insight to their work. I found them both to be highly professional, solutions-focused, and deeply committed to doing what’s right for both the organisation and its people. Both Kay and Liz embodied honesty, fairness, and courage—qualities that made them trusted voices in navigating complex HR challenges.
Now that I’m retired, I’m pleased to offer this recommendation as they embark on their consultancy journey. Any organisation would benefit from their calm, practical approach and their ability to deliver results in challenging environments.”
“Liz brought clarity and structure at a critical stage in our journey. From developing our people systems and talent pool to shaping our workforce plans and organisational goals, her support has been invaluable. Pragmatic and strategic, with strong commercial insight and acumen, she played a critical role in aligning our people strategy with our business goals.”
“Liz brought clarity and direction to a complex and high-stakes project. Her ability to balance research and academia with practical, employer-focused outputs meant we delivered a robust strategic workforce planning framework and toolkit on time and within budget. The final product not only meets our charitable objectives but also offers real commercial potential. Liz’s project management, insight, and collaborative style made her an invaluable partner throughout. On a personal note, Liz was a pleasure to work with, her communication at all levels was clear and concise and she forged great working relationship with peers and stakeholders alike – I would have no hesitation in recommending Liz”