Holding Challenging Conversations
• Prepare effectively for difficult or sensitive discussions
• Manage emotions and stay composed under pressure
• Use active listening and empathy to build trust
• Structure conversations for clarity and purpose
• Apply de-escalation and conflict resolution techniques
• Follow up and document outcomes appropriately
Overview
Turn difficult conversations into opportunities for growth and clarity. Whether addressing underperformance, managing conflict or delivering tough feedback, this session helps managers approach sensitive issues with professionalism and empathy. Through practical tools, role-play and real-world examples, participants gain the skills to lead productive and respectful conversations with confidence.
Outcomes
• Greater confidence in managing challenging discussions
• Improved listening, communication and resolution skills
• Reduced misunderstandings and workplace conflict
• Stronger relationships and team cohesion
• Clearer expectations, outcomes and accountability
• Enhanced leadership presence and credibility
Interested in this course?
For more information speak to us on: 0845 838 2607 | or email: contact@originpeople.co.uk or enquire below.
Enquiry Form
Ready to book training for your team or find out more about our courses? Whether it’s a one-off session or part of a wider development programme, we’ll get back to you promptly to confirm availability and next steps.
“Liz brought clarity and structure at a critical stage in our journey. From developing our people systems and talent pool to shaping our workforce plans and organisational goals, her support has been invaluable. Pragmatic and strategic, with strong commercial insight and acumen, she played a critical role in aligning our people strategy with our business goals.”
‘‘Honest, fair and courageous encapsulate Kay’s integrity and her ability to offer clear solutions to complex HR problems large organisations like ours faced. Not afraid to roll her sleeves up and do what is best for the organisation and its people.’’
“Liz brought clarity and direction to a complex and high-stakes project. Her ability to balance research and academia with practical, employer-focused outputs meant we delivered a robust strategic workforce planning framework and toolkit on time and within budget. The final product not only meets our charitable objectives but also offers real commercial potential. Liz’s project management, insight, and collaborative style made her an invaluable partner throughout. On a personal note, Liz was a pleasure to work with, her communication at all levels was clear and concise and she forged great working relationship with peers and stakeholders alike – I would have no hesitation in recommending Liz”
“I had the pleasure of working closely with Kay Taylor, Group Director of HR and People Development, for over five years during my time as Executive Principal of Stockton Riverside College and Bede Sixth Form. I also worked with Liz Elwell, then Group Head of HR, for over three years.
Kay and Liz bring a wealth of experience, integrity, and insight to their work. I found them both to be highly professional, solutions-focused, and deeply committed to doing what’s right for both the organisation and its people. Both Kay and Liz embodied honesty, fairness, and courage—qualities that made them trusted voices in navigating complex HR challenges.
Now that I’m retired, I’m pleased to offer this recommendation as they embark on their consultancy journey. Any organisation would benefit from their calm, practical approach and their ability to deliver results in challenging environments.”